Returns Policy
Returns Policy
Online Returns Policy
This policy applies to all purchases made online at ajeworld.com.au for Aje and AJE ATHLETICA.
Please note, unfortunately we cannot accept returns from other stores or online stores that stock Aje, as we operate as separate entities.
CONDITIONS OF RETURN
Please ensure the below conditions are met, before submitting your return request:
• The item/s were purchased from Aje Online.
• The item/s are in their original conditions: Unworn, not altered and/or washed.
• All tags are still attached.
• Your order will be returned to us within twenty one (21) days from your delivery date.
Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.
Aje does not refund prepaid tax and duties paid at the time of checkout.
Please Note: We monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to future orders being refused and cancelled.
FULL PRICED ITEMS
Items that have been purchased at full price or by pre-order are eligible for a refund to the original payment method or store credit.
SALE, PROMOTIONS & FINAL SALE
Full priced items purchased during a promotion are eligible for return for a full refund. Items purchased on permanent markdown, including permanent markdown items with a Take A Further offer, are eligible for a Store Credit, provided that the item meets our conditions of return.
We do not offer exchanges, store credits or refunds on FINAL SALE merchandise unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law.
WELCOME CODE
All items purchased using the 10% off welcome code are eligible for a refund or store credit.
EXCHANGES
Sadly, we cannot facilitate exchanges via our website for Aje or AJE ATHLETICA. We invite you to visit your local Aje boutique. Should they have the item available, you are able to process an exchange in store with us. Alternatively, we invite you to send your item back for a credit note so you are able to place a new order.
JEWELLERY AND SHOES
Due to hygiene reasons, we do not accept returns for jewellery.
Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.
GIFT VOUCHERS
Gift vouchers may not be returned and are non-refundable.
FAULTY RETURNS
We hope you never receive a faulty item and are apologetic and understand this is a disappointing shopping experience. If something you have received is not in perfect condition, please email your order number, images of the fault and a small description to customerservice@ajeworld.com.
Online Returns Policy
This policy applies to all purchases made online at ajeworld.com.au for Aje and AJE ATHLETICA.
Please note, unfortunately we cannot accept returns from other stores or online stores that stock Aje, as we operate as separate entities.
CONDITIONS OF RETURN
Please ensure the below conditions are met, before submitting your return request:
• The item/s were purchased from Aje Online.
• The item/s are in their original conditions: Unworn, not altered and/or washed.
• All tags are still attached.
• Your order will be returned to us within twenty one (21) days from your delivery date.
Any items that do not meet these criteria will not be valid for any return. Any items returned to Aje without approval will be returned at the customers' expense.
Aje does not refund prepaid tax and duties paid at the time of checkout.
Please Note: We monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to future orders being refused and cancelled.
FULL PRICED ITEMS
Items that have been purchased at full price or by pre-order are eligible for a refund to the original payment method or store credit.
SALE, PROMOTIONS & FINAL SALE
Full priced items purchased during a promotion are eligible for return for a full refund. Items purchased on permanent markdown, including permanent markdown items with a Take A Further offer, are eligible for a Store Credit, provided that the item meets our conditions of return.
We do not offer exchanges, store credits or refunds on FINAL SALE merchandise unless the product is not of acceptable quality, is not fit for purpose or is different from its description as required by Australian Consumer Law.
WELCOME CODE
All items purchased using the 10% off welcome code are eligible for a refund or store credit.
EXCHANGES
Sadly, we cannot facilitate exchanges via our website for Aje or AJE ATHLETICA. We invite you to visit your local Aje boutique. Should they have the item available, you are able to process an exchange in store with us. Alternatively, we invite you to send your item back for a credit note so you are able to place a new order.
JEWELLERY AND SHOES
Due to hygiene reasons, we do not accept returns for jewellery.
Please try on shoes on soft surfaces before wearing them. We will not accept shoes with sole markings or scratches. Ensure shoes are returned with their original packaging.
GIFT VOUCHERS
Gift vouchers may not be returned and are non-refundable.
FAULTY RETURNS
We hope you never receive a faulty item and are apologetic and understand this is a disappointing shopping experience. If something you have received is not in perfect condition, please email your order number, images of the fault and a small description to customerservice@ajeworld.com.
Return Online
Returning your items online is super easy. Just follow our steps below.
-
STEP 1
Ensure the conditions of return listed above have been met.
-
STEP 2
Submit your return here.
-
STEP 3
Add your order number and email address, click ‘Create a Return’.
-
STEP 4
Fill in our returns form including the return type, quantity of items you are returning and return reason. Please note that sale and full price returns must be submitted separately.
-
STEP 5
Once you receive your email notification either post your item back to us or return it in store. If your return has been denied please feel free to contact us at customerservice@ajeworld.com
-
STEP 6
Once your item has been received and processed by our team you will receive email notification of your e-boutique credit or refund. Please allow 5-7 business days for your return to be processed by our team.
Return Online
Returning your items online is super easy. Just follow our steps below.
-
STEP 1
Ensure the conditions of return listed above have been met.
-
STEP 2
Submit your return here.
-
STEP 3
Add your order number and email address, click ‘Create a Return’.
-
STEP 4
Fill in our returns form including the return type, quantity of items you are returning and return reason. Please note that sale and full price returns must be submitted separately.
-
STEP 5
Once you receive your email notification either post your item back to us or return it in store. If your return has been denied please feel free to contact us at customerservice@ajeworld.com
-
STEP 6
Once your item has been received and processed by our team you will receive email notification of your e-boutique credit or refund. Please allow 5-7 business days for your return to be processed by our team.
Where to Return
Once you have submitted your return online, you will be required to post it back to our warehouse in Sydney, Australia.
BY POST
After submitting a return request, you will receive an email confirmation with a Return Shipping Label for your parcel. The Return Shipping Label cost of $25 will be deducted from your refund or store credit value.
Aje is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.
Where to Return
Once you have submitted your return online, you will be required to post it back to our warehouse in Sydney, Australia.
BY POST
After submitting a return request, you will receive an email confirmation with a Return Shipping Label for your parcel. The Return Shipping Label cost of $25 will be deducted from your refund or store credit value.
Aje is not liable for the loss or damage of garments in return transit. Please use a traceable delivery method and keep record of your tracking number.
